24HrDOC Cookie Policy

Last Modified: May 2025

Introduction

24HrDoc, Inc. ("24HrDOC", "we", "our", or "us") uses cookies and similar tracking technologies on our website located at www.24hrdoc.com and www.24hrdoc.ai (our "Website(s)") and through our patient-facing platform (the "Patient Platform"). This Cookie Policy explains what cookies are, how we use them, the types of cookies we use, and how you can control your cookie preferences.

This Cookie Policy should be read alongside our Privacy Policy, which provides more information about how we collect and use personal information.

What Are Cookies?

Cookies are small text files that are stored on your computer, tablet, mobile phone, or other device when you visit a website. They allow the website to recognize your device and remember certain information about your visit, such as your preferences and actions on the site.

Cookies are widely used by website owners to make their websites work efficiently, to provide reporting information, and to deliver personalized experiences to visitors. Cookies set by the website owner (in this case, 24HrDOC) are called "first-party cookies." Cookies set by parties other than the website owner are called "third-party cookies."

How We Use Cookies

We use cookies for the following purposes:

To operate our Website: Some cookies are essential for the Website to function properly. Without these cookies, certain services you have requested cannot be provided.
To remember your preferences: We use cookies to remember information about your preferences when you visit our Website, so we can personalize your experience on return visits.
To analyze how our Website is used: We use analytics cookies to understand how visitors interact with our Website, which pages are most popular, and how users navigate through the site. This helps us improve the Website and our Services.
To deliver relevant advertising: We may use cookies to show you advertisements that are more relevant to your interests, both on and off our Website.
To maintain security: Cookies help us detect fraud and protect the security of our Website and your account.

Types of Cookies We Use

Cookie Type	Description	Can Be Disabled?
Strictly Necessary	These cookies are essential to enable you to use our Website and its features, such as accessing secure areas of the site, maintaining your session while logged in, and remembering items in your session. Without these cookies, core services you have requested cannot be provided.	No — these are required for the Website to function.
Functional / Preference	These cookies allow the Website to remember choices you make (such as your state, language, or region) and provide enhanced, more personalized features. They may also be used to provide services you have requested such as watching a video or commenting on a blog.	Yes — disabling these may affect site functionality.
Analytics / Performance	These cookies collect information about how visitors use our Website — for instance, which pages visitors go to most often and whether they receive error messages. This information is used to improve how the Website works and is typically aggregated and anonymized.	Yes — you can opt out through browser settings or opt-out tools.
Advertising / Targeting	These cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns. They are placed by advertising networks with our permission.	Yes — you can opt out through ad network preference tools.

Specific Cookies and Technologies We Use

Google Analytics

We use Google Analytics to collect information about how visitors use our Website. Google Analytics collects information such as how often users visit the Website, what pages they visit, and what other sites they used prior to visiting. We use this information only to improve our Website and Services. Google Analytics collects only the IP address assigned to you on the date you visit, rather than your name or other identifying information.

Google's ability to use and share information collected by Google Analytics is governed by the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits by disabling cookies in your browser, or by installing the Google Analytics Opt-out Browser Add-on.

Meta Pixel

We use the Meta Pixel (formerly Facebook Pixel) to measure the effectiveness of our advertising on Meta platforms (including Facebook and Instagram) and to serve you relevant ads. The Pixel may link information about your interaction with our Website to your Meta account. Meta may use this information for its own purposes in accordance with its Data Policy. You can manage your Meta ad preferences via your Meta Ad Settings.

Session Cookies

We use session cookies to maintain your authenticated session while you are logged in to our Patient Platform. These cookies are strictly necessary and are deleted when you close your browser or log out.

Important — Patient Platform: We do not deploy analytics, advertising, or third-party tracking cookies on authenticated Patient Platform pages (including login, registration, patient intake forms, appointment scheduling, or any pages where Protected Health Information may be present). Tracking technologies are limited to unauthenticated, public-facing pages of the Website only.

How to Control Cookies

You have the right to decide whether to accept or decline cookies (other than strictly necessary cookies). You can exercise your cookie preferences in the following ways:

Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically find these settings in the "Options," "Preferences," or "Settings" menu of your browser. The following links provide information on how to manage cookies in common browsers:

Please note that if you disable or refuse cookies, some parts of the Website may become inaccessible or not function properly.

Opt-Out Tools

You can opt out of interest-based advertising from third-party advertisers who are members of the Network Advertising Initiative (NAI) or who follow the Digital Advertising Alliance's Self-Regulatory Principles by visiting:

Do Not Track

Some browsers include a "Do Not Track" feature that signals to websites that you visit that you do not want to have your online activity tracked. Our Website does not currently respond to "Do Not Track" signals, as there is no consistent industry standard for compliance. We do, however, honor Global Privacy Control (GPC) signals as an opt-out of targeted advertising and sharing of personal information, where applicable under state law.

Cookie Retention

Cookies can remain on your device for different periods of time. Some cookies are "session cookies," meaning they are deleted when you close your browser. Others are "persistent cookies," meaning they remain on your device for a set period of time or until you delete them. The retention period for each cookie depends on its purpose. We configure persistent cookies to expire after a reasonable period consistent with the purpose for which they are set.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. Any changes will become effective when we post the revised Cookie Policy on our Website. We encourage you to periodically review this page for the latest information on our cookie practices. The "Last Modified" date at the top of this page indicates when this Cookie Policy was last updated.

Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us at: services@24hrdoc.com.

For more information about how we handle your personal information generally, please review our Privacy Policy.