Frequently Asked Questions

Have questions? Here you'll find the answers most asked by our users, along with access to important information and support.

Frequently asked questions

1. What is 24HrDOC?

24hrDoc online Telehealth Services are available 24/7. That means you can receive medical advice, treatment, and care from a doctor online anytime, anywhere. You can chat with a doctor on the website or via video call.

2. What are Telehealth Services at 24hrDoc?

Telehealth is the use of digital information and communication technologies to access health care services remotely and manage your health. 24hrDoc services provide around-the-clock access to medical dr online and other medical professionals for consultation, diagnosis, treatment, and getting a doctor's prescription online.

3. How does the 24hrDoc work?

It is a simple and fast process. You just select the medical condition you need to consult and that is available on our website, then, answer the questions about your health, and send the information to be reviewed by our providers. In some cases, it will be necessary to obtain more details about your medical condition and we will request information through a phone call or text message. Finally, we will send the prescription directly to the pharmacy for your convenience.

4. How do I use the 24hrDoc online service?

To use the 24hrDoc online service, you must create an account. Once you have an account, you can access all of the resources available through your account. You can also ask questions using the Ask A Question function or chat with a doctor directly using our live support system.

5. Is there a fee for using the 24hrdoc online service?

We do have a fee and it's on each of our conditions and it's paid before any visit. There is some nominal cost for each treatment that you will opt for. You can find more information about costs and fees by contacting us.

6. What if my pharmacy does not have my medication?

If this happens, you should contact us immediately. We will be happy to help you solve this problem by forwarding the prescription to other pharmacies so that you can receive your medication as soon as possible.

7. Do you accept insurance?

No, insurance benefits do not apply to cover our services, and we do not file insurance claims. Your insurance may be used to pay for pharmacy medications, lab tests, x-ray imaging services and other tests.

8. Do I still to pay for my medication?

Our services do not include treatment. Patients are responsible for covering the medications or treatments cost out of pocket, or you may pay for them with insurance benefits.

9. What are some of the most popular telehealth services?

Patients can obtain medical care from doctors and other healthcare providers located afar, thanks to the rapidly expanding field of telehealth services. Virtual doctor visits, online doctor chats, and electronic medical records are common telehealth services. One of the most popular telehealth services for online medical consultations.

10. Is your service fee refundable?

After the service is rendered, you may not request a refund. Professional fees are nonrefundable once the medical care has been performed or the prescription has been issued. We will be available to re-evaluate or rectify any problems that have arisen with your case and we will be happy to assist you in resolving them.

11. Can you treat everyone?

Doctors can diagnose and treat a wide range of medical conditions that you can find in a detailed list on our website. Some illnesses or injuries require a visit directly to the office such as broken bones, severe burns or emergency conditions to receive safe and appropriate treatment.

12. How much does it cost to use telehealth medical services?

There is no one-size-fits-all answer to this question, as the cost of 24hrDoc tele health services will vary depending on the provider and the service being used. However, a general estimate of telehealth medical services costs can run between $10 and $50 per session, with some providers offering discounts for bulk purchases or longer-term use. In addition, some health insurance plans may cover telemedicine services costs in certain cases. You can also check the plan you require and its cost through a visit to the website.

13. Why didn't I receive the specific treatment or a refund from 24HrDOC?

At 24HrDOC, we tailor each treatment plan to meet the unique health needs and conditions of our patients. Here's what's important to understand:

Customized Care: Our clinicians evaluate your symptoms and their severity to determine the most suitable treatment approach.

Varied Treatment Options: Depending on your specific health situation, your treatment could include:
  • Professional medical advice.
  • Prescription or over-the-counter medications.
  • Effective home remedies.
  • Lab tests, if needed.
  • Referrals to specialist doctors.
  • Recommendations for urgent or emergency care when necessary.
Refund Policy

Please understand that our treatment recommendations are made with your best health interests in mind. However, if a prescription medication is not part of your treatment plan, it does not qualify for a refund.

Our priority is to ensure the most effective and safe treatment approach, which may not always include medication. Your understanding and trust in our professional medical judgment are greatly appreciated.

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No more waiting to see a doctor for your health and medical needs. You can now get the most affordable online doctor visits through our telehealth services. Talk to a real doctor today for as low as $29. No copays. No hidden fees. No insurance needed

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  • Time

    (08-00 AM to 11-00 PM)

  • Location

    3050 Post Oak Blvd, Houston, TX 77056

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Legit Script

24hrdoc is not a pharmacy. We do not carry or ship medicines. Online Doctor Prescriptions are sent electronically to your pharmacy after an online medical consultation.
Similar to a doctor's office, our consultation fee does not include the cost of your medication.

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24ʜʀDOC is a registered Trademark of The 24ʜʀDOC, LLC.